AWS Marketplace Subscription Troubleshooting
When the FortiCloud Account failed to be associated with the AWS Marketplace Subscription, you will see a red banner when log into FortiCNP.
The banner all begins with the same error: "Failed to associate this FortiCloud account with AWS Marketplace Subscription (Monthly Consumption or Annual Contract)"
There are a total of 4 types of scenarios that cause the association to fail between the FortiCloud account and the AWS Marketplace Subscription.
Failed Association Scenarios and Solutions
Failed Association Scenario | Solution |
---|---|
The AWS Marketplace Subscription is already associated with another FortiCloud Account. | Use another AWS account and go through AWS Marketplace Subscription again. |
The FortiCloud Account is already associated with an AWS Marketplace Subscription. |
Only one AWS Marketplace Subscription is allowed for one FortiCloud account. Contact FortiCNP Techincal Support to identify the AWS account associated with this FortiCloud account, or register for a new FortiCloud Account here. |
The FortiCloud account user is not using the Global Admin Profile. |
Only users with Global Admin Profile can associate AWS Marketplace Subscription with a FortiCloud account. Assign the user with the Global Admin Profile and try again. |
FortiCNP Base Annual Subscription is not selected when subscribing to Annual Contract Subscription |
It appears that 0 is selected for base Annual Contract subscription, please select 1. Please see Subscribe Annual Contract License through AWS Marketplace |