Resetting FortiToken for 2FA
You can reset FortiToken for 2FA from your account from the Welcome page after you log into a portal. For example, you have upgraded your phone and you want to configure FortiToken on your new device to use with 2FA.
To reset for FortiToken for a lost device, contact Customer Service. |
To reset FortiToken for 2FA:
- Install the FortiToken app on the new device.
- Log in to the portal with the FortiToken app on the old device and go to Security Credentials > Two Factor Authentication.
- Click Reset Token. A warning dialog opens.
- Click Yes, Reset My Token.
- Configure the FortiToken app for your new device and log in.