Contacts

The Contacts page contains information on your email address and mobile number, which can be used for Two-Factor Authentication codes, notifications, or FortiToken and password retrieval. See Password and Two-Factor Authentication.

Email address

The account email address is used for one-time password verification, notifications, and FortiToken or password retrieval.

To update the email address:

1. Click the account menu at the top-right of the page.

2. Go to Security Credentials > Contacts.

   

3. Enter the new email address in the Notification Email field.

   

4. Click Update.

5. Enter your password in the Verify Identity dialog.

   

6. Click Submit.

7. Verify your email address:

   1. Enter the One Time Password that was emailed to you.
   2. Enter the Captcha Code.
   3. Click Submit.

IAM users

If an IAM user is updating the email address in the Contacts page, the IAM user email address will also change in the Users > IAM Users > User Profile tab in the Identity & Access Management portal. See Managing IAM users.

To change the email address of an IAM user:

1. Click the account menu at the top-right of the page.

2. Go to Security Credentials > Contacts.

3. Enter the new email address in the Notification Email field.

   

4. Click Update.

5. Click Submit in the email change acknowledgment dialog.

   

Mobile number

The account mobile number is used for one-time password verification, and FortiToken or password retrieval.

To add a mobile number:

1. Click the account menu at the top-right of the page.

2. Go to Security Credentials > Contacts.

   

3. Select a region code and enter the mobile number.

   

4. Click Update.

5. Enter your password in the Verify Identity dialog.

   

6. Click Submit.

7. Verify your mobile number:

   1. Enter the verification code that was texted to your mobile number in the SMS Code field.
   2. Enter the Captcha Code.
   3. Click Submit.

To remove a mobile number:

1. Click the account menu at the top-right of the page.

2. Go to Security Credentials > Contacts.

3. Click Remove Number in the Mobile Number section.

If SMS tokens are enabled for Two-Factor Authentication, you must change the Two-Factor Authentication method before you can remove the mobile number. See Switching Two-Factor Authentication methods.