Password

The account password can be managed in the Security Credentials > Change Password page.

To change the account password:

1. Click the account menu at the top-right of the page. This is your account email address.

2. Click Security Credentials. The Change Password page opens.

3. Click Edit.

   

4. In the New Password field, enter your new password.

5. In the Confirm New Password field, re-enter you new password.

6. Click Update.

Resetting the account password

If you have forgotten your password, you can reset the password in the login page.

To reset the password:

1. On the login page, click Forgot password?.

   

2. Enter the account information:

   1. Enter the account Email.

   2. Select I am a human.

   

3. Click Submit. An email will be sent that includes a reset link.

   

4. Follow the instructions in the email.

5. If you have Two-Factor Authentication enabled:

   1. Enter the FortiToken, SMS code, or both in the provided fields.

      The verification codes required when resetting your password depends on the information included in your account. If you have FortiToken enabled and a mobile number included in your account, you will be required to enter verifications received from both methods. If you only have one method included in your account, you will only be required to enter one verification code. See Contacts and Two-Factor Authentication.

   2. Click Confirm.

6. Enter the new password twice in the Reset Password link.

7. Click Reset Password.

8. Log into your account using the new password.