Support services
FortiCloud Services provides support customer support in the FortiCare ticketing portal.
FortiCare
The FortiCare portal is a user-friendly ticketing system, designed to streamline your ticket management process. The new comprehensive ticketing web interface supports various workflows based on the ticket types to efficiently submit, track, prioritize, and resolve tickets with ease.
Key features include:
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Creating new tickets of various types:
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Technical support
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Customer service
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DOA/RMA
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Anti Virus and FortiGuard Service
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FortiConverter
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Searching, viewing status, and commenting
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Exporting ticket information
See the FortiCare guide for more information.