Filtering tickets
Tickets can be filters in the Tickets pages by:
Filtering tickets by status
The tickets available for review can vary depending on the select Status. For example, you can choose to All, Unclosed, Registered, or Closed tickets.
Filtering tickets by date
You can also restrict the number of tickets shown by selecting a date range from the View By dropdown list or calendar.
Ordering tickets by category
Tickets can be ordered by category, such as Ticket # or Request Type, by selecting the category arrow. More columns can be added to the table from the Column Selector. The columns available depend on the user type accessing FortiCare.
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Partners can select two additional columns: Account and Ticket Quality. See Switching accounts in the Asset Management Administration Guide for information on switching partner accounts. |
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For advanced ticket filtering, use the Advanced Search feature. See Searching for tickets. |