Technical Web Chat
You can join a live chat with a FortiCare support employee using the Technical Web Chat page. Live chats can be useful for asking general questions about FortiCare products and services.
To join a web chat:
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Go to Technical Web Chat.
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Select a product model from the Product Model dropdown list.
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Select a serial number from the SN# list. The Technical Assistance Chat opens.
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Answer the questions posed in the chat.
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Once all of the information has been collected, you will be directed to a live chat.