Ticket survey

You can submit feedback and rate your experience with solving a ticket through a ticket survey.

Only one customer survey can be created per ticket. When multiple surveys are submitted, the rating is updated and comments from the new survey are appended to the original survey response. Any user that can access the ticket can create a survey if there is no pre-existing survey. If there is a pre-existing survey, any user that can access the ticket can edit the survey until 15 days have passed following the closing of the ticket.

To rate your experience:

1. Go to Ticket Survey.

2. Select the Ticket#. The Customer Satisfaction Survey opens.

   

3. Select a rating out of five stars for Your overall satisfaction and Fortinet made it easy for me to resolve my issue.

4. Enter feedback in the comment fields.

5. Enter your phone number and email if you would like to speak further with a manager.

6. Click Submit My Feedback. You experience survey is submitted.

Multilingual survey support

The Ticket Survey page is supported in multiple languages, including:

• English

• Chinese

• French

• German

• Italian

• Japanese

• Korean

• Portuguese

• Spanish

• Thai

To change the language:

1. Go to Ticket Survey.

2. Select the Ticket#. The Customer Satisfaction Survey opens.

   

3. Select the language dropdown list. A list of supported languages is displayed.

   

4. Select the language you want. The ticket survey will change to the selected language.