Tickets
You can create, review, and monitor active and closed tickets in the Tickets pages.
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Use the feedback icon to submit feedback on the new FortiCare interface. |
Tickets is organized into the following pages:
From the Tickets pages, you can:
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Filter the ticket list. See Filtering tickets.
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Search for specific tickets. See Searching for tickets.
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View ticket information. See Ticket details.
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Create new tickets. See Creating tickets.
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Add comments and files to tickets. See Adding comments.
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Close tickets. See Closing tickets.
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Export ticket information. See Exporting tickets.
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If the user has Read Only access assigned, they will be unable to create, edit, comment on, or close a ticket. See User access. |
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Organization users must select a member account before accessing FortiCare portal features. See Organization view, the Identity & Access Management guide, and the Organization Portal guide for more information. |