Searching for tickets
You can search for specific tickets using the Search field or the Advanced Search button. You can used Advanced Search to filter tickets by Subject, Ticket Type, and so on.
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Not all of the Advanced Search fields must be filled when performing a search. |
To perform an advanced ticket search:
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Go to Tickets.
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Select Advanced Search. The advanced search dialog opens.
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Select the filters from the dropdown menus.
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Enter the ticket subject in the Subject field.
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Enter the ticket number in the Ticket Number field.
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Enter the serial number in the Serial Number field.
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Enter the date range of ticket creation in the Created Between fields.
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Click Search. Tickets with parameters matching the set filters are displayed.