Viewing assets in the Organization
Information displayed in the Asset Management portal can vary depending on the selected OU and account.
Profile menu
Your profile information available in the profile menu dropdown is dependent on the access and permissions associated with you account. If you are logged in with an IAM or external IdP account that has OU permissions enabled, you will see the IAM Account information, your IAM Username, and the OU information, including the Organization and Organization Unit.
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If you are logged in with an IAM or external IdP account that does not have OU permissions enabled, you will only see the Account information and your Username. Email credentials cannot access OUs and will therefore also only include the Account information and your Username. |
Dashboard
The Dashboard contents and profile information are also dependent on the type of OU account you are accessing. If you are logged into an OU, the information on the Dashboard will be an aggregation of the all of the sub-OUs and OU member accounts within that OU.
If you are logged into an OU member account, the Dashboard will only show information related to the current member account and the profile information will include the Member Account information.
You can switch between OUs and member accounts using the OU context switch menu. See OU context switch in the Identity & Asset Management (IAM) Administration Guide.
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If you are logged into an OU, you will not be able to access the legacy Support portal. Likewise, if you try to access the IAM portal while logged into an OU, you will be prompted to select a member account instead before you are granted access. |
Products
In the OU consolidation mode, the product list will provide additional information, such as Organizational Unit, Company, and Asset Folder columns when viewing Products > Product List from an OU.
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The Asset Folder and Registration Date columns are hidden by default. You can adjust the visible columns in the Select columns to display dropdown. |
The Organizational Unit and Company columns are available when viewing Products > More Views. The following image demonstrates the new columns on the Products > More Views > HW Warranty page.
Context switch dropdown
You can change your selected scope using the context switch dropdown menu. See OU context switch in the Identity & Access Management (IAM) Administration Guide.
For information on creating and joining Organizational Units, see Enabling Organizations in the Identity & Access Management (IAM) Administration Guide and the Organizational Portal Administration Guide.