Advanced Services (AS) portal

The Advanced Services (AS) portal displays the current Point Usage and Registered Points for Advanced Service and Incident Response Services. Use the portal to create a new service request and update open requests. You can export your point usage and registered points as an Excel or CSV file.

Advanced Services	Displays the Point Usage and Registered Points for Advanced Services requests. Click Request a Service to create a new Advanced Service request. See, Creating an Advanced Service ticket.
Incident Response	Displays the Point Usage and Registered Points for Incident Response requests. Click Request a Service to create a new Incident Response request. See, Creating an Incident Response ticket.
Point Usage	Displays the current Advanced Services and Incident Response tickets and the number of Service Points used in ascending order by Request Date.
Registered Points	Displays the contracts registered to your account and your Service Points balance in ascending order by serial number.
Export As	Exports the Point Usage and Registered Points for the current view as an Excel or CSV file.
Request a service	Click to create a new Advanced Services or Incident Response request.
Point balance	Displays the total number of available Service Points. This number corresponds to the sum of the different Advanced Services contracts. If there is more than one active contract with different expiration dates, the balance will display the total available points at the current time. When a new Service Request is submitted, the points are instantly reserved and your points balance is adjusted. The reserved points will be deducted from the active contract at the time the Service Request is completed. If the service request is canceled, the points are instantly released.

Accessing the Advanced Services portal

You can access the Advanced Services portal from the Support menu in the FortiCloud banner. Click IR Request or AS Request to open the portal. These menus are only visible when an eligible service contract is registered and active (see, Introduction).

Supported user types

Advanced Services and Incident Response entitlements are required to access the portal. The Advanced Services portal supports both IAM and legacy Sub User models. For more information about FortiCloud's user management models, see Identity & Access Management (IAM) > User management models.

User type	Permissions
IAM User	IAM users with sufficient permissions can access the portal. For information, see IAM users and IAM user groups.
Sub User (Full Access)	Sub Users with Full Access can access the portal. Sub Users can view the Advanced Services and Incident Response tabs depending on the account and its entitlements.
Partner User	Partner users can access the portal after they select an account in the Asset Management portal. For information, see Asset Management for Partners > Selecting accounts. When a partner has Sub User (Full Access) permissions for the selected account, the permissions above apply.