Advanced Services view

Advanced Services provides professional assistance to get the most out of your Fortinet products.

The Advanced Services view displays the service tickets created in your account. Use this view to monitor your service points usage and registered points. You can also create a new service request or view the ticket and comment on it in FortiCloud.

Point Usage

The Points Usage tab shows the service requests for your account as well the ticket type, status, and points consumed by each request.

Point Usage	Description
Ticket ID	The FortiCare Ticket number associated with the service request. Click the Ticket ID to view the request details in FortiCloud and to comment on the ticket.
Type	The type of service requested. See Advanced Services types.
Subject	The Subject text that was entered at the time the ticket was created. See Creating an Advanced Service ticket.
Status	Pending: This is the default status after a service request is submitted. Approved : Indicates the scope of service to be delivered and the total number of service points has been agreed upon between you and Fortinet. Canceled: Indicates the service cannot be delivered. No points are applied. Completed: Indicates the agreed upon service has been delivered and you agree to close the Service Request.
Request Date	The date the service request was created.
Close Date	The date the service request was closed.
Points	The number of points used for this activity.

Registered points

The Registered Points tab shows the contracts registered to your account and the points balance for each contract. The entitlement period of the points corresponds to the contract period. This means any unused points will be forfeited on the contract expiry date. If there are multiple active contracts, the points are consumed based on a first-in-first-out rule to ensure the points that are expiring are used first.

Points	Description
SN#	The account level product serial number.
Contract	The contract number.
License#	The contract license number.
SKU	The reference number for the service type.
Activation Date	The contract registration date.
Expiration Date	The contract end date.
Points Used	The number of service points used by this contract.
Balance	The number of service points remaining for this contract. This number is updated each time a Service Request is moved to Completed.

To export the Point Usage and Registered points:

1. Click Export As and select either Excel File or CSV File.
2. In the dialog that opens, choose to open the file or save it to your device, and click OK.