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Logging into an account

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Logging into an account

Users can access linked user accounts when logging in using email credentials. Account permissions will vary depending on the account chosen.

Note

Users can log in to FortiCloud using email, IAM, or external IdP credentials in a comprehensive portal. For information on logging into an IAM user account or external IdP role, see the Identity & Access Management (IAM) Administration Guide.

To access the user account:
  1. Go to https://support.fortinet.com.

  2. Select Login Now. The log in portal opens.

  3. Select Email Login.

  4. Enter your FortiCloud email and password in the Email and Password fields.

  5. Click Log In. The Dashboard is displayed.

    Note

    If multiple accounts are linked to the email credentials, the Select an Account to Proceed page is displayed. Hover over the account you want and click Select to navigate to the dashboard.

To access Partner connected accounts:
  1. Go to https://support.fortinet.com.

  2. Select Login Now. The log in portal opens.

  3. Select Email Login.

  4. Enter your FortiCloud email and password in the Email and Password fields.

  5. Click Log In. Accounts linked to your credentials are displayed.

  6. Select Partner Connected Accounts. Accounts linked to the Partner account are displayed.

  7. Select the account:

    • Select Visit as Partner to access the Partner account.

    • Hover over an Account Name and click Select to access an individual account.

    The Dashboard is displayed.

No access

If the user does not have access to the portal, the following page will direct the user to select a service from the Services or Support menu.

Logging into an account

Users can access linked user accounts when logging in using email credentials. Account permissions will vary depending on the account chosen.

Note

Users can log in to FortiCloud using email, IAM, or external IdP credentials in a comprehensive portal. For information on logging into an IAM user account or external IdP role, see the Identity & Access Management (IAM) Administration Guide.

To access the user account:
  1. Go to https://support.fortinet.com.

  2. Select Login Now. The log in portal opens.

  3. Select Email Login.

  4. Enter your FortiCloud email and password in the Email and Password fields.

  5. Click Log In. The Dashboard is displayed.

    Note

    If multiple accounts are linked to the email credentials, the Select an Account to Proceed page is displayed. Hover over the account you want and click Select to navigate to the dashboard.

To access Partner connected accounts:
  1. Go to https://support.fortinet.com.

  2. Select Login Now. The log in portal opens.

  3. Select Email Login.

  4. Enter your FortiCloud email and password in the Email and Password fields.

  5. Click Log In. Accounts linked to your credentials are displayed.

  6. Select Partner Connected Accounts. Accounts linked to the Partner account are displayed.

  7. Select the account:

    • Select Visit as Partner to access the Partner account.

    • Hover over an Account Name and click Select to access an individual account.

    The Dashboard is displayed.

No access

If the user does not have access to the portal, the following page will direct the user to select a service from the Services or Support menu.