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22.3.0
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Resetting FortiToken for 2FA

You can reset FortiToken for 2FA from your account from the Welcome page after you log into a portal. For example, you have upgraded your phone and you want to configure FortiToken on your new device to use with 2FA.

Note

To reset for FortiToken for a lost device, contact Customer Service.

To reset FortiToken for 2FA:
  1. Install the FortiToken app on the new device.
  2. Log in to the portal with the FortiToken app on the old device. The Welcome page opens.
  3. Click Reset Token. A warning dialog opens.

  4. Click Reset Token.
  5. Configure the FortiToken app for your new device and log in.

Resetting FortiToken for 2FA

You can reset FortiToken for 2FA from your account from the Welcome page after you log into a portal. For example, you have upgraded your phone and you want to configure FortiToken on your new device to use with 2FA.

Note

To reset for FortiToken for a lost device, contact Customer Service.

To reset FortiToken for 2FA:
  1. Install the FortiToken app on the new device.
  2. Log in to the portal with the FortiToken app on the old device. The Welcome page opens.
  3. Click Reset Token. A warning dialog opens.

  4. Click Reset Token.
  5. Configure the FortiToken app for your new device and log in.