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Known issues

Known issues

The following issues have been identified in version 7.2.0. For inquiries about a particular bug or to report a bug, contact Customer Service & Support.

Dashboard

Bug ID

Description

817485

Drilldown on macOS vulnerability includes unrelated vulnerabilities.

821570

Vulnerability count on vulnerability widgets does not match the actual number of vulnerabilities.

Endpoint management

Bug ID

Description

786738

Anti-Ransomware Events tab is visible after disabling the feature in Feature Select.

792447

EMS fails to show zero trust network access (ZTNA) feature in endpoint details enabled/disabled features section.

792652

EMS cannot delete domain.

798409 EMS does not display detected paths of vulnerabilities.
823047 After upgrading from 6.4.4 to 7.0.4, FCM Events table grows exponentially.
831108 User cannot download PDF report of Cloud Sandbox events on EMS.

831359

Forensics Analysis Download Report option opens the report instead of downloading it.

836134 Inverse selection with ! does not work for deployment package, profile, and features under All Endpoints view.
845739 VMware clones in EMS duplicate UUID.
861603 Cloud Sandbox scan event details are not visible.

868104

FortiClient does not reconnect to EMS after deploying 7.2.0 Beta 1 over 7.0.7 GA.

874908

Moving device in workgroup shows error.

Endpoint policy and profile

Bug ID

Description

466124 User cannot change <nat_alive_freq> value.

826013

Setting Vulnerability Scan patch status to Not does not work.

826940 EMS does not save <temp_whitelist_timeout> in an endpoint profile.

833819

Backing up configuration files on FortiClient Cloud results in import errors.

868534

Web Filter profile synced from FortiGate keeps disabled status links in the exception list.

License

Bug ID

Description

823690 EMS includes Removable Media Access feature when using ZTNA user-based license.

827875

Non-default site's License information page shows irrelevant license information.

828944

EMS does not show A new license has been detected... if synced with FortiCloud account.

834686

Allocating license to site resets if changes are done to default site license.

846993

Multitenancy-enabled EMS removes license from multiple sites.

868174

EMS shows features for future license.

Multitenancy

Bug ID

Description

777642

Global site does not list FortiCloud license- and account-related logs.

816600 Non-default site database does not update EMS serial number after new license upload.

820803

License distribution modal shows incorrect information.

868478

FortiSASE input field is invisible for future license when the current FortiSASE is deselected in the add/edit site form.

Fabric devices

Bug ID

Description

850144

FortiClient Cloud connection fails during HA failover.

Zero Trust tagging

Bug ID

Description

810778 FortiClient tag information is not shared equally to connected FortiGate Fabric devices.

843774

ZTNA monitor shows VPN connected IP address when IP address range matches with LAN IP address.

875503

Error 400 "Can only enable up to 10 rules set" displays while trying to reenable EMS ZTNA tag.

Deployment and installers

Bug ID

Description

714496

FortiClient Cloud upgrade keeps installer on instance and causes disk to have no space.

764999

EMS does not list FortiClient versions in official installer list if FDS blocks EMS from downloading said versions.

783690

The system does not prompt for reboot after user login.

824936

EMS fails to deploy FortiClient when manually created FortiClient installer is updated.

874652

After updating the FortiClient version on an assignable installer on FortiClient Cloud, the zip file contains installers for both versions.

878308

EMS displays incorrect date for next scheduled scan.

System Settings

Bug ID

Description

753951

EMS does not recognize disabling Use FortiManager for client software/signature updates > Failover.

820889

FortiGuard services setting for FortiManager selector switch shows as disabled after configuring and logging out of EMS.

829631

User cannot disable Delete Timeout option.

861109

EMS does not send email alerts for Active Directory events.

Logs

Bug ID

Description

827295 FortiClient cannot connect to FortiClient Cloud.

856952

FortiClient EMS is missing update daemon logs.

871050

EMS does not send FortiClient logon message offline to syslog server (FortiAuthenticator).

Administration

Bug ID

Description

828490

Permission Denied : Your permissions might have been updated error message displays for all admin roles.

867746

Deleting large domain quickly fails.

Performance

Bug ID

Description

759729 EMS has possible slow httpd file handle leak.

HA

Bug ID

Description

824066 spHAKeepAlive deadlock causes failover.
860787 With always on high availability (HA) on multitenancy-enabled in multisubnet environment, FCEMS_monitor stops and EMS loses all configured license seats.

860903

The \\FCM_Default_Filesync\\ directory increases in size until space is exhausted. This causes the EMS console to change nodes.

ZTNA connection rules

Bug ID

Description

838317 EMS does not update ZTNA status display in endpoint details.

868825

ZTNA service portal does not allow for external browser for SAML authentication.

Endpoint control

Bug ID

Description

857179

EMS sends FCKARPLY: CONT|0 if DAS cannot access the database.

863131

GUI does not show quarantine files or shows inconsistent ones.

GUI

Bug ID

Description

717433

Patching a vulnerability for a specific endpoint patches it on others.

819205

License widget shows Forensic license as NaN used of X when no license is in use.

870219

EMS deployment only shows domain NetBIOS name under endpoint groups.

871491

Deselecting an item from item list removes the deselected item.

Avatar and social login information

Bug ID

Description

830117 EMS fails to update email address from personal information form in FortiClient.

FortiGuard outbreak alert

Bug ID

Description

819025 With multiple sites, EMS fails to display FortiGuard outbreak detection rules downloaded from FortiGuard distribution server (FDS).

FortiClient Cloud API

Bug ID

Description

585763 User cannot log in to FortiClient Cloud if they are using the same browser for login to on-premise EMS.

Workaround: Clear the browser client cache or use a different browser.

832144

User cannot call APIs in FortiClient Cloud.

Workaround: Clear the browser client cache or use a different browser.

Other

Bug ID

Description

766163 Browser causes FortiClient Cloud issues.

847870

FortiClient Cloud does not include packaged installer when sending email invitation.

868556

EMS is missing newly added signature information in FortiGuard signature information page.

Known issues

Known issues

The following issues have been identified in version 7.2.0. For inquiries about a particular bug or to report a bug, contact Customer Service & Support.

Dashboard

Bug ID

Description

817485

Drilldown on macOS vulnerability includes unrelated vulnerabilities.

821570

Vulnerability count on vulnerability widgets does not match the actual number of vulnerabilities.

Endpoint management

Bug ID

Description

786738

Anti-Ransomware Events tab is visible after disabling the feature in Feature Select.

792447

EMS fails to show zero trust network access (ZTNA) feature in endpoint details enabled/disabled features section.

792652

EMS cannot delete domain.

798409 EMS does not display detected paths of vulnerabilities.
823047 After upgrading from 6.4.4 to 7.0.4, FCM Events table grows exponentially.
831108 User cannot download PDF report of Cloud Sandbox events on EMS.

831359

Forensics Analysis Download Report option opens the report instead of downloading it.

836134 Inverse selection with ! does not work for deployment package, profile, and features under All Endpoints view.
845739 VMware clones in EMS duplicate UUID.
861603 Cloud Sandbox scan event details are not visible.

868104

FortiClient does not reconnect to EMS after deploying 7.2.0 Beta 1 over 7.0.7 GA.

874908

Moving device in workgroup shows error.

Endpoint policy and profile

Bug ID

Description

466124 User cannot change <nat_alive_freq> value.

826013

Setting Vulnerability Scan patch status to Not does not work.

826940 EMS does not save <temp_whitelist_timeout> in an endpoint profile.

833819

Backing up configuration files on FortiClient Cloud results in import errors.

868534

Web Filter profile synced from FortiGate keeps disabled status links in the exception list.

License

Bug ID

Description

823690 EMS includes Removable Media Access feature when using ZTNA user-based license.

827875

Non-default site's License information page shows irrelevant license information.

828944

EMS does not show A new license has been detected... if synced with FortiCloud account.

834686

Allocating license to site resets if changes are done to default site license.

846993

Multitenancy-enabled EMS removes license from multiple sites.

868174

EMS shows features for future license.

Multitenancy

Bug ID

Description

777642

Global site does not list FortiCloud license- and account-related logs.

816600 Non-default site database does not update EMS serial number after new license upload.

820803

License distribution modal shows incorrect information.

868478

FortiSASE input field is invisible for future license when the current FortiSASE is deselected in the add/edit site form.

Fabric devices

Bug ID

Description

850144

FortiClient Cloud connection fails during HA failover.

Zero Trust tagging

Bug ID

Description

810778 FortiClient tag information is not shared equally to connected FortiGate Fabric devices.

843774

ZTNA monitor shows VPN connected IP address when IP address range matches with LAN IP address.

875503

Error 400 "Can only enable up to 10 rules set" displays while trying to reenable EMS ZTNA tag.

Deployment and installers

Bug ID

Description

714496

FortiClient Cloud upgrade keeps installer on instance and causes disk to have no space.

764999

EMS does not list FortiClient versions in official installer list if FDS blocks EMS from downloading said versions.

783690

The system does not prompt for reboot after user login.

824936

EMS fails to deploy FortiClient when manually created FortiClient installer is updated.

874652

After updating the FortiClient version on an assignable installer on FortiClient Cloud, the zip file contains installers for both versions.

878308

EMS displays incorrect date for next scheduled scan.

System Settings

Bug ID

Description

753951

EMS does not recognize disabling Use FortiManager for client software/signature updates > Failover.

820889

FortiGuard services setting for FortiManager selector switch shows as disabled after configuring and logging out of EMS.

829631

User cannot disable Delete Timeout option.

861109

EMS does not send email alerts for Active Directory events.

Logs

Bug ID

Description

827295 FortiClient cannot connect to FortiClient Cloud.

856952

FortiClient EMS is missing update daemon logs.

871050

EMS does not send FortiClient logon message offline to syslog server (FortiAuthenticator).

Administration

Bug ID

Description

828490

Permission Denied : Your permissions might have been updated error message displays for all admin roles.

867746

Deleting large domain quickly fails.

Performance

Bug ID

Description

759729 EMS has possible slow httpd file handle leak.

HA

Bug ID

Description

824066 spHAKeepAlive deadlock causes failover.
860787 With always on high availability (HA) on multitenancy-enabled in multisubnet environment, FCEMS_monitor stops and EMS loses all configured license seats.

860903

The \\FCM_Default_Filesync\\ directory increases in size until space is exhausted. This causes the EMS console to change nodes.

ZTNA connection rules

Bug ID

Description

838317 EMS does not update ZTNA status display in endpoint details.

868825

ZTNA service portal does not allow for external browser for SAML authentication.

Endpoint control

Bug ID

Description

857179

EMS sends FCKARPLY: CONT|0 if DAS cannot access the database.

863131

GUI does not show quarantine files or shows inconsistent ones.

GUI

Bug ID

Description

717433

Patching a vulnerability for a specific endpoint patches it on others.

819205

License widget shows Forensic license as NaN used of X when no license is in use.

870219

EMS deployment only shows domain NetBIOS name under endpoint groups.

871491

Deselecting an item from item list removes the deselected item.

Avatar and social login information

Bug ID

Description

830117 EMS fails to update email address from personal information form in FortiClient.

FortiGuard outbreak alert

Bug ID

Description

819025 With multiple sites, EMS fails to display FortiGuard outbreak detection rules downloaded from FortiGuard distribution server (FDS).

FortiClient Cloud API

Bug ID

Description

585763 User cannot log in to FortiClient Cloud if they are using the same browser for login to on-premise EMS.

Workaround: Clear the browser client cache or use a different browser.

832144

User cannot call APIs in FortiClient Cloud.

Workaround: Clear the browser client cache or use a different browser.

Other

Bug ID

Description

766163 Browser causes FortiClient Cloud issues.

847870

FortiClient Cloud does not include packaged installer when sending email invitation.

868556

EMS is missing newly added signature information in FortiGuard signature information page.