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Table of Contents

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EMS Administration Guide

Licensing EMS by logging in to FortiCloud

You must license FortiClient EMS to use it for endpoint management and provisioning.

Applying a trial license to FortiClient EMS

To apply a trial license to FortiClient EMS:

The following steps assume that you have already acquired an EMS installation file from FortiCloud or a Fortinet sales representative for evaluation purposes and installed EMS.

  1. In EMS, in the License Information widget, click Add beside FortiCloud Account.
  2. In the FortiCloud Registration dialog, enter your FortiCloud account credentials. If you do not have a FortiCloud account, create one.
  3. Read and accept the license agreement terms.
  4. Click Login & Start Trial. If your FortiCloud account is eligible for an EMS trial license, the License Information widget updates with the trial license information, and you can now manage three Windows, macOS, Linux, iOS, and Android endpoints indefinitely.

Applying paid licenses to FortiClient EMS

To apply a paid license to FortiClient EMS:

The following steps assume that you have already purchased and acquired your EMS and FortiClient licenses from a Fortinet reseller.

  1. Log in to your FortiCloud account on Customer Service & Support.
  2. Go to Register Product.
  3. In the Registration Code field, enter the Contract Registration Code from your service registration document. Configure other fields as required, then click Next.

  4. Do one of the following:
    1. If this is the first license that you are applying to this EMS server, do the following:
      1. Click Register.
      2. In the Hardware ID field, enter the hardware ID found in Dashboard > Status > License Information widget > Configure License in EMS. If you register the license prior to installing EMS, you must enter the hardware ID after installation. Configure other fields as required, then click Next.
      3. Complete the registration, then click Confirm.
      4. In EMS, go to Dashboard > Status > License Information widget > Configure License.
      5. For License Source, select FortiCare.
      6. In the FortiCloud Account field, enter your FortiCloud account ID or email address.
      7. In the Password field, enter your FortiCloud account password.
      8. Click Login & Update License. Once your account information is authenticated, EMS updates the Configure License page with the serial number and license information that it retrieved from FortiCloud.
    2.  As described in Windows, macOS, and Linux endpoint licenses, you can apply multiple license types to the same EMS server. For example, if you have already applied an EPP license to your EMS server, you can apply another license type, such as a ZTNA license, to the same EMS server. If desired, add another license type:
      1. On the Registration Confirmation page, when applying an additional license type, you must select Renew on the contract registration screen, regardless of the license types of the first and subsequent licenses. Selecting Renew combines the new license with any existing licenses for the EMS server and allows you to add the new license type to EMS while retaining previously applied license(s).
        Caution

        When applying an additional license type to EMS, selecting Register instead of Renew creates an additional license file instead of combining the new license with the existing license(s). You will not be able to apply the new and existing licenses to the same EMS server.

      2. In the Serial Number field, enter the EMS serial number or select the EMS instance from the list. You can find the serial number in Dashboard > Status > License Information widget > Configure License in EMS. Click Next.
      3. Complete the registration, then click Confirm.

EMS reports the following information to FortiCare. FortiCloud displays this information in its dashboard and asset management pages:

  • EMS software version
  • Number of FortiClient endpoints currently actively licensed under and being managed by this EMS
  • Endpoint license expiry statuses. You can use this information to plan license renewals.

Using a second license to extend the license expiry date does not increase the number of licensed clients. To increase the number of licensed clients, contact Fortinet Support for a co-term contract.

Caution

If you previously activated another license with the same EMS hardware ID, you receive a duplicated UUID error. In this case, contact Customer Support to remove the hardware ID from the old license.

To apply multiple paid licenses to FortiClient EMS:

You may want to apply multiple paid licenses of the same type to at the same time. For example, if you want EMS to manage 525 ZTNA endpoints, you can purchase two ZTNA licenses: one for 500 endpoints, and another for 25 endpoints. In this scenario, you need to register the licenses at the same time.

The following steps assume that you have already purchased and acquired your EMS and FortiClient licenses from a Fortinet reseller.

  1. Log in to your FortiCloud account on Customer Service & Support.
  2. Go to Register Product.
  3. In the Registration Code field, enter the Contract Registration Codes from your service registration documents. Separate the codes with a comma. For example, to register the 3922U and 1057U codes in the following screenshots, you would enter 3922U,1057U in the Registration Code field. Configure other fields as required, then click Next.

  4. Do one of the following:
    1. If these are the first licenses that you are applying to this EMS server, do the following:
      1. Click Register.
      2. In the Hardware ID field, enter the hardware ID found in Dashboard > Status > License Information widget > Configure License in EMS. If you register the licenses prior to installing EMS, you must enter the hardware ID after installation. Configure other fields as required, then click Next.
      3. Complete the registration, then click Confirm.
      4. In EMS, go to Dashboard > Status > License Information widget > Configure License.
      5. For License Source, select FortiCare.
      6. In the FortiCloud Account field, enter your FortiCloud account ID or email address.
      7. In the Password field, enter your FortiCloud account password.
      8. Click Login & Update License. Once your account information is authenticated, EMS updates the Configure License page with the serial number and license information that it retrieved from FortiCloud.
    2.  As described in Windows, macOS, and Linux endpoint licenses, you can apply multiple license types to the same EMS server. For example, if you have already applied an EPP license to your EMS server, you can apply other license types, such as a ZTNA license, to the same EMS server. If desired, add another license type:
      1. On the Registration Confirmation page, when applying an additional license type, you must select Renew on the contract registration screen, regardless of the license types of the first and subsequent licenses. Selecting Renew combines the new licenses with any existing licenses for the EMS server and allows you to add the new license types to EMS while retaining previously applied license(s).
        Caution

        When applying an additional license types to EMS, selecting Register instead of Renew creates an additional license file instead of combining the new licenses with the existing license(s). You will not be able to apply the new and existing licenses to the same EMS server.

      2. In the Serial Number field, enter the EMS serial number or select the EMS instance from the list. You can find the serial number in Dashboard > Status > License Information widget > Configure License in EMS. Click Next.
      3. Complete the registration, then click Confirm.

EMS reports the following information to FortiCare. FortiCloud displays this information in its dashboard and asset management pages:

  • EMS software version
  • Number of FortiClient endpoints currently actively licensed under and being managed by this EMS
  • Endpoint license expiry statuses. You can use this information to plan license renewals.

Using a second license to extend the license expiry date does not increase the number of licensed clients. To increase the number of licensed clients, contact Fortinet Support for a co-term contract.

Caution

If you previously activated another license with the same EMS hardware ID, you receive a duplicated UUID error. In this case, contact Customer Support to remove the hardware ID from the old license.

Related Videos

sidebar video

How to Order and Add Licenses for FortiClient 7.0

  • 338 views
  • 1 months ago
sidebar video

FortiClient Trial License

  • 9,551 views
  • 1 years ago

Licensing EMS by logging in to FortiCloud

You must license FortiClient EMS to use it for endpoint management and provisioning.

Applying a trial license to FortiClient EMS

To apply a trial license to FortiClient EMS:

The following steps assume that you have already acquired an EMS installation file from FortiCloud or a Fortinet sales representative for evaluation purposes and installed EMS.

  1. In EMS, in the License Information widget, click Add beside FortiCloud Account.
  2. In the FortiCloud Registration dialog, enter your FortiCloud account credentials. If you do not have a FortiCloud account, create one.
  3. Read and accept the license agreement terms.
  4. Click Login & Start Trial. If your FortiCloud account is eligible for an EMS trial license, the License Information widget updates with the trial license information, and you can now manage three Windows, macOS, Linux, iOS, and Android endpoints indefinitely.

Applying paid licenses to FortiClient EMS

To apply a paid license to FortiClient EMS:

The following steps assume that you have already purchased and acquired your EMS and FortiClient licenses from a Fortinet reseller.

  1. Log in to your FortiCloud account on Customer Service & Support.
  2. Go to Register Product.
  3. In the Registration Code field, enter the Contract Registration Code from your service registration document. Configure other fields as required, then click Next.

  4. Do one of the following:
    1. If this is the first license that you are applying to this EMS server, do the following:
      1. Click Register.
      2. In the Hardware ID field, enter the hardware ID found in Dashboard > Status > License Information widget > Configure License in EMS. If you register the license prior to installing EMS, you must enter the hardware ID after installation. Configure other fields as required, then click Next.
      3. Complete the registration, then click Confirm.
      4. In EMS, go to Dashboard > Status > License Information widget > Configure License.
      5. For License Source, select FortiCare.
      6. In the FortiCloud Account field, enter your FortiCloud account ID or email address.
      7. In the Password field, enter your FortiCloud account password.
      8. Click Login & Update License. Once your account information is authenticated, EMS updates the Configure License page with the serial number and license information that it retrieved from FortiCloud.
    2.  As described in Windows, macOS, and Linux endpoint licenses, you can apply multiple license types to the same EMS server. For example, if you have already applied an EPP license to your EMS server, you can apply another license type, such as a ZTNA license, to the same EMS server. If desired, add another license type:
      1. On the Registration Confirmation page, when applying an additional license type, you must select Renew on the contract registration screen, regardless of the license types of the first and subsequent licenses. Selecting Renew combines the new license with any existing licenses for the EMS server and allows you to add the new license type to EMS while retaining previously applied license(s).
        Caution

        When applying an additional license type to EMS, selecting Register instead of Renew creates an additional license file instead of combining the new license with the existing license(s). You will not be able to apply the new and existing licenses to the same EMS server.

      2. In the Serial Number field, enter the EMS serial number or select the EMS instance from the list. You can find the serial number in Dashboard > Status > License Information widget > Configure License in EMS. Click Next.
      3. Complete the registration, then click Confirm.

EMS reports the following information to FortiCare. FortiCloud displays this information in its dashboard and asset management pages:

  • EMS software version
  • Number of FortiClient endpoints currently actively licensed under and being managed by this EMS
  • Endpoint license expiry statuses. You can use this information to plan license renewals.

Using a second license to extend the license expiry date does not increase the number of licensed clients. To increase the number of licensed clients, contact Fortinet Support for a co-term contract.

Caution

If you previously activated another license with the same EMS hardware ID, you receive a duplicated UUID error. In this case, contact Customer Support to remove the hardware ID from the old license.

To apply multiple paid licenses to FortiClient EMS:

You may want to apply multiple paid licenses of the same type to at the same time. For example, if you want EMS to manage 525 ZTNA endpoints, you can purchase two ZTNA licenses: one for 500 endpoints, and another for 25 endpoints. In this scenario, you need to register the licenses at the same time.

The following steps assume that you have already purchased and acquired your EMS and FortiClient licenses from a Fortinet reseller.

  1. Log in to your FortiCloud account on Customer Service & Support.
  2. Go to Register Product.
  3. In the Registration Code field, enter the Contract Registration Codes from your service registration documents. Separate the codes with a comma. For example, to register the 3922U and 1057U codes in the following screenshots, you would enter 3922U,1057U in the Registration Code field. Configure other fields as required, then click Next.

  4. Do one of the following:
    1. If these are the first licenses that you are applying to this EMS server, do the following:
      1. Click Register.
      2. In the Hardware ID field, enter the hardware ID found in Dashboard > Status > License Information widget > Configure License in EMS. If you register the licenses prior to installing EMS, you must enter the hardware ID after installation. Configure other fields as required, then click Next.
      3. Complete the registration, then click Confirm.
      4. In EMS, go to Dashboard > Status > License Information widget > Configure License.
      5. For License Source, select FortiCare.
      6. In the FortiCloud Account field, enter your FortiCloud account ID or email address.
      7. In the Password field, enter your FortiCloud account password.
      8. Click Login & Update License. Once your account information is authenticated, EMS updates the Configure License page with the serial number and license information that it retrieved from FortiCloud.
    2.  As described in Windows, macOS, and Linux endpoint licenses, you can apply multiple license types to the same EMS server. For example, if you have already applied an EPP license to your EMS server, you can apply other license types, such as a ZTNA license, to the same EMS server. If desired, add another license type:
      1. On the Registration Confirmation page, when applying an additional license type, you must select Renew on the contract registration screen, regardless of the license types of the first and subsequent licenses. Selecting Renew combines the new licenses with any existing licenses for the EMS server and allows you to add the new license types to EMS while retaining previously applied license(s).
        Caution

        When applying an additional license types to EMS, selecting Register instead of Renew creates an additional license file instead of combining the new licenses with the existing license(s). You will not be able to apply the new and existing licenses to the same EMS server.

      2. In the Serial Number field, enter the EMS serial number or select the EMS instance from the list. You can find the serial number in Dashboard > Status > License Information widget > Configure License in EMS. Click Next.
      3. Complete the registration, then click Confirm.

EMS reports the following information to FortiCare. FortiCloud displays this information in its dashboard and asset management pages:

  • EMS software version
  • Number of FortiClient endpoints currently actively licensed under and being managed by this EMS
  • Endpoint license expiry statuses. You can use this information to plan license renewals.

Using a second license to extend the license expiry date does not increase the number of licensed clients. To increase the number of licensed clients, contact Fortinet Support for a co-term contract.

Caution

If you previously activated another license with the same EMS hardware ID, you receive a duplicated UUID error. In this case, contact Customer Support to remove the hardware ID from the old license.