Fortinet black logo

Known issues

Known issues

The following issues have been identified in FortiClient (Windows) 6.4.0. For inquiries about a particular bug or to report a bug, contact Customer Service & Support.

Update

Bug ID

Description

631003 Support TLS 1.3 for update task.

Application Firewall

Bug ID Description
618613 Issue accessing/running SSH session while Application Firewall is enabled.

564595

Application Firewall does not block BitTorent peer-to-peer traffic.

Logs

Bug ID Description

587179

No log for removable device control.

587261 Endpoint sends wrong "Endpoint Quarantine Status changed - Unquarantined" logs.
612952 Exporting logs specifies Sandbox as Other category.

620635

FortiAnalyzer is missing FortiClient (Windows) endpoints.

625046

Free VPN client sends statistics to FDS.

Avatar

Bug ID Description

611379

Avatar page shows inconsistent pictures after switching users.

622133

After logging into a Google account, phone number always displays as unavailable.

622139

Clicking Sign Out button when logged into a cloud service does not update avatar page.

623928 End user avatar does not show up.

Endpoint control

Bug ID Description
588059 On-net checked conditions by ESNAC do not match with configuration when only using EMS.

620938

New way to connect to FortiClient Cloud.

624909

FortiClient should report the install and running states of Sandbox, Cloud Sandbox, and USB monitoring.

626479

FortiESNAC.exe process crashes on Windows 7 x86.

628270

FortiClient should not register to EMS 6.2 or earlier version.

630524

FortiClient does not send device serial number with other hardware information.

632117

FortiClient does not send virtual adapter interface IP address to EMS.

GUI

Bug ID

Description

605368 Avatar custom user input has specify type value but on FortiAnalyzer requires custom.
627338 EMS does not show correct user information in endpoint summary when user selects Google or LinkedIn option in FortiClient avatar page.

Install and deployment

Bug ID

Description

449330

Verifying FortiClient installer downloads during deployment from EMS.

555541

Endpoint may reach a state where EMS deployment always fails.

556412

Provide an option to not install browser addon.

573284

Deployment improvements.

610153 Deployment package in EMS installs wrong feature set.

622685

FortiClient (Windows) uninstalled from EMS leaves many files.

Malware Protection and Sandbox

Bug ID

Description

592029

Changing file size limit for device submissions is ignored when submissions come from FortiClient (Windows).

594000 Support drive letter or UNC path for excluding network shares from antivirus.

600765

FortiClient log shows Sandbox agent receives score = 0 instead of score = 4 for a FortiSandbox low-risk submission.

606927

FortiClient (Windows) does not send files copied/executed in ISO-mounted CD-ROM to FortiSandbox for further analysis.

621924 FortiClient does not send full path for some running processes.
623254

Real-time and on-demand scans cannot always quarantine/remove the malware that they find.

629704

Cloud scan blocks file access.

Remote Access

Bug ID

Description

538024

FortiClient (Windows) loses DNS settings after disconnecting IPsec VPN.

557314

FortiClient (Windows) should not allow connection if certificate is invalid and disallow_invalid_server_certificate=1.

587327

Device detection/VPN autoconnect frequency is too frequent.

617420

Support remote access VPN with prelogon without user interaction.

619863

Add disclaimer when Do Not Warn Invalid Server Certificate is enabled.

628492

For SSL VPN tunnel, after restoring, client certificate becomes None or does not display correctly.

600655

FortiClient keeps trying to connect to IPsec VPN even after user clicks Cancel.

612364

SSL VPN autoconnect/always up do not work reliably.

620677

SAML SSL VPN tunnel shows wrong user name.

625509

With autoconnect enabled and with VPN up, FortiClient (Windows) should autoconnect to VPN if you shutdown the machine, then restart FortiClient.

631273

FortiClient (Windows) should not allow saving username/password if administrator has disabled these settings in EMS.

Web Filter

Bug ID Description

617526

Web Filter Chrome plugin fails to update block or warning page message.

620169 Installing Web Filter plugin only tries to install Chrome plugin.

Backup and restore

Bug ID

Description

631582 FortiClient fails to restore old backup configuration without password.

Other

Bug ID

Description

618245 FortiClient does not protect certain ADS file operations.

262835

FortiClient process may fail to quit after shutting down FortiClient.

Known issues

The following issues have been identified in FortiClient (Windows) 6.4.0. For inquiries about a particular bug or to report a bug, contact Customer Service & Support.

Update

Bug ID

Description

631003 Support TLS 1.3 for update task.

Application Firewall

Bug ID Description
618613 Issue accessing/running SSH session while Application Firewall is enabled.

564595

Application Firewall does not block BitTorent peer-to-peer traffic.

Logs

Bug ID Description

587179

No log for removable device control.

587261 Endpoint sends wrong "Endpoint Quarantine Status changed - Unquarantined" logs.
612952 Exporting logs specifies Sandbox as Other category.

620635

FortiAnalyzer is missing FortiClient (Windows) endpoints.

625046

Free VPN client sends statistics to FDS.

Avatar

Bug ID Description

611379

Avatar page shows inconsistent pictures after switching users.

622133

After logging into a Google account, phone number always displays as unavailable.

622139

Clicking Sign Out button when logged into a cloud service does not update avatar page.

623928 End user avatar does not show up.

Endpoint control

Bug ID Description
588059 On-net checked conditions by ESNAC do not match with configuration when only using EMS.

620938

New way to connect to FortiClient Cloud.

624909

FortiClient should report the install and running states of Sandbox, Cloud Sandbox, and USB monitoring.

626479

FortiESNAC.exe process crashes on Windows 7 x86.

628270

FortiClient should not register to EMS 6.2 or earlier version.

630524

FortiClient does not send device serial number with other hardware information.

632117

FortiClient does not send virtual adapter interface IP address to EMS.

GUI

Bug ID

Description

605368 Avatar custom user input has specify type value but on FortiAnalyzer requires custom.
627338 EMS does not show correct user information in endpoint summary when user selects Google or LinkedIn option in FortiClient avatar page.

Install and deployment

Bug ID

Description

449330

Verifying FortiClient installer downloads during deployment from EMS.

555541

Endpoint may reach a state where EMS deployment always fails.

556412

Provide an option to not install browser addon.

573284

Deployment improvements.

610153 Deployment package in EMS installs wrong feature set.

622685

FortiClient (Windows) uninstalled from EMS leaves many files.

Malware Protection and Sandbox

Bug ID

Description

592029

Changing file size limit for device submissions is ignored when submissions come from FortiClient (Windows).

594000 Support drive letter or UNC path for excluding network shares from antivirus.

600765

FortiClient log shows Sandbox agent receives score = 0 instead of score = 4 for a FortiSandbox low-risk submission.

606927

FortiClient (Windows) does not send files copied/executed in ISO-mounted CD-ROM to FortiSandbox for further analysis.

621924 FortiClient does not send full path for some running processes.
623254

Real-time and on-demand scans cannot always quarantine/remove the malware that they find.

629704

Cloud scan blocks file access.

Remote Access

Bug ID

Description

538024

FortiClient (Windows) loses DNS settings after disconnecting IPsec VPN.

557314

FortiClient (Windows) should not allow connection if certificate is invalid and disallow_invalid_server_certificate=1.

587327

Device detection/VPN autoconnect frequency is too frequent.

617420

Support remote access VPN with prelogon without user interaction.

619863

Add disclaimer when Do Not Warn Invalid Server Certificate is enabled.

628492

For SSL VPN tunnel, after restoring, client certificate becomes None or does not display correctly.

600655

FortiClient keeps trying to connect to IPsec VPN even after user clicks Cancel.

612364

SSL VPN autoconnect/always up do not work reliably.

620677

SAML SSL VPN tunnel shows wrong user name.

625509

With autoconnect enabled and with VPN up, FortiClient (Windows) should autoconnect to VPN if you shutdown the machine, then restart FortiClient.

631273

FortiClient (Windows) should not allow saving username/password if administrator has disabled these settings in EMS.

Web Filter

Bug ID Description

617526

Web Filter Chrome plugin fails to update block or warning page message.

620169 Installing Web Filter plugin only tries to install Chrome plugin.

Backup and restore

Bug ID

Description

631582 FortiClient fails to restore old backup configuration without password.

Other

Bug ID

Description

618245 FortiClient does not protect certain ADS file operations.

262835

FortiClient process may fail to quit after shutting down FortiClient.