Known issues

Known issues

The following issues have been identified in FortiClient (Windows) 6.2.1. For inquiries about a particular bug or to report a bug, contact Customer Service & Support.

Endpoint Control

Bug ID	Description
550165	EMS is missing Cloud Malware Protection feature state.
551878	FortiClient registration state stays in syncing state forever if EMS is not reachable.
552101	EMS reports endpoint notified state after EMS deploys FortiClient successfully.
559308	FortiClient does not register to new FortiGate when EMS changes or updates its gateway list.
564681	EMS sometimes fails to deploy to endpoints.
565172	FortiClient (Windows) fails to push updated avatar to EMS.
568381	FortiClient (Windows) fails to update vulnerabilities to EMS without starting new VCM scan.

Malware Protection

Bug ID	Description
535604	AntiExploit causes application to crash without block message.
541953	FortiClient gives an error if restoring configuration when third party AV is installed.
550154	FortiClient fails to show Malware Protection tab when installer does not contain AV feature.
553361	Cloud-based threat detection event should display on AntiVirus Events tab.
563663	FortiClient AV cannot quarantine files on Remote Desktop Session host. 0 0 0 0 0
567993	FortiClient AV scan for removable media stops prematurely.

Sandbox

Bug ID	Description
548919	FortiSandbox does not scan attachments opened from inside Outlook 2016.

Web Filter

Bug ID	Description
547614	Chrome plugin does not use customized warning page.
550021	Web Filter plugin blocks URL accessed in incognito mode when Web Filter is disabled.
551227	Proceed button on warning page does not work.
567677	FortiClient (Windows) blocks rated websites as unrated URLs.

Application Firewall

Bug ID	Description
564595	Application Firewall does not block BitTorent peer-to-peer traffic.
579458	Application Firewall decreases throughput on wireless adapters.

Remote Access

Bug ID	Description
537299	FortiClient (Windows) does not use correct SSL VPN split DNS server.
538024	FortiClient (Windows) loses DNS settings after disconnecting IPsec VPN.
546487	IPsec VPN IKEv2 error after disconnecting from and reconnecting to network.
547456	FortiClient (Windows) GUI does not display bytes sent and received when connecting from FortiTray.
549011	After renewing the saved LDAP user password, GUI does not show correct tunnel if connected from FortiTray.
549122	IPv6 tunnel requiring certificate fails to make VPN connection with new PIN.
550601	Resiliency ping-based method does not work properly.
551754	FortiClient reports VPN connection failed error when switching between offnet and onnet networks.
563083	When registered to EMS, IPsec new PIN/next token mode does not work properly.
565449	SSL VPN resilience does not try the last remote gateway.
566012	When a proxy server is in the middle, an SSL VPN tunnel that requires a machine certificate can bypass it.
566698	For always-up with FortiToken 2FA, GUI does not auto-popup for token code when network is down then up.
567908	Username is empty on GUI after VPN is up.

Install and upgrade

Bug ID	Description
543034	EMS-deployed FortiClient fails to show message on active logged-on user when multiple users are logged on.

Other

Bug ID	Description
540455	FortiClient System Tray Controller causes high memory and CPU usage
547731	FortiClient does not warn the user about third party RTP when enabling FortiClient (Windows) RTP via the GUI.
549289	User details reset after new FortiClient deployment.
557410	High memory usage for fcappdb on Windows Servers.
568328	FortiClient crashes and stops AV updates.
568767	FortiClient reports to FortiAnalyzer that endpoint quarantine and endpoint control states change every two minutes.

Endpoint Control

Bug ID

Description

550165

EMS is missing Cloud Malware Protection feature state.

551878

FortiClient registration state stays in syncing state forever if EMS is not reachable.

552101

EMS reports endpoint notified state after EMS deploys FortiClient successfully.

559308

FortiClient does not register to new FortiGate when EMS changes or updates its gateway list.

564681

EMS sometimes fails to deploy to endpoints.

565172

FortiClient (Windows) fails to push updated avatar to EMS.

568381

FortiClient (Windows) fails to update vulnerabilities to EMS without starting new VCM scan.

Malware Protection

Bug ID

Description

535604

AntiExploit causes application to crash without block message.

541953

FortiClient gives an error if restoring configuration when third party AV is installed.

550154

FortiClient fails to show Malware Protection tab when installer does not contain AV feature.

553361

Cloud-based threat detection event should display on AntiVirus Events tab.

563663

FortiClient AV cannot quarantine files on Remote Desktop Session host. 0 0 0 0 0

567993

FortiClient AV scan for removable media stops prematurely.

Sandbox

Bug ID

Description

548919

FortiSandbox does not scan attachments opened from inside Outlook 2016.

Web Filter

Bug ID

Description

547614

Chrome plugin does not use customized warning page.

550021

Web Filter plugin blocks URL accessed in incognito mode when Web Filter is disabled.

551227

Proceed button on warning page does not work.

567677

FortiClient (Windows) blocks rated websites as unrated URLs.

Application Firewall

Bug ID

Description

564595

Application Firewall does not block BitTorent peer-to-peer traffic.

579458

Application Firewall decreases throughput on wireless adapters.

Remote Access

Bug ID

Description

537299

FortiClient (Windows) does not use correct SSL VPN split DNS server.

538024

FortiClient (Windows) loses DNS settings after disconnecting IPsec VPN.

546487

IPsec VPN IKEv2 error after disconnecting from and reconnecting to network.

547456

FortiClient (Windows) GUI does not display bytes sent and received when connecting from FortiTray.

549011

After renewing the saved LDAP user password, GUI does not show correct tunnel if connected from FortiTray.

549122

IPv6 tunnel requiring certificate fails to make VPN connection with new PIN.

550601

Resiliency ping-based method does not work properly.

551754

FortiClient reports VPN connection failed error when switching between offnet and onnet networks.

563083

When registered to EMS, IPsec new PIN/next token mode does not work properly.

565449

SSL VPN resilience does not try the last remote gateway.

566012

When a proxy server is in the middle, an SSL VPN tunnel that requires a machine certificate can bypass it.

566698

For always-up with FortiToken 2FA, GUI does not auto-popup for token code when network is down then up.

567908

Username is empty on GUI after VPN is up.

Install and upgrade

Bug ID

Description

543034

EMS-deployed FortiClient fails to show message on active logged-on user when multiple users are logged on.

Other

Bug ID

Description

540455

FortiClient System Tray Controller causes high memory and CPU usage

547731

FortiClient does not warn the user about third party RTP when enabling FortiClient (Windows) RTP via the GUI.

549289

User details reset after new FortiClient deployment.

557410

High memory usage for fcappdb on Windows Servers.

568328

FortiClient crashes and stops AV updates.

568767

FortiClient reports to FortiAnalyzer that endpoint quarantine and endpoint control states change every two minutes.

(Windows) Release Notes

Known issues

Endpoint Control

Malware Protection

Sandbox

Web Filter

Application Firewall

Remote Access

Install and upgrade

Other

Known issues

Endpoint Control

Malware Protection

Sandbox

Web Filter

Application Firewall

Remote Access

Install and upgrade

Other