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EMS Administration Guide

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Creating a support package

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Creating a support package

You can create a support package to provide to the Fortinet technical support team for troubleshooting. Creating a support package backs up your database, but clears all sensitive username and password fields.

  1. Go to Help > Create Support Package.
  2. In the Password field, enter your administrative password.
  3. In the Confirm Password field, enter your password again.
  4. Click Create.
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Creating a support package

You can create a support package to provide to the Fortinet technical support team for troubleshooting. Creating a support package backs up your database, but clears all sensitive username and password fields.

  1. Go to Help > Create Support Package.
  2. In the Password field, enter your administrative password.
  3. In the Confirm Password field, enter your password again.
  4. Click Create.
Previous
Next