Add Users errors

Even if such an error occurs, FortiCASB will still monitor users that do not trigger this error. For example, in this case, FortiCASB will monitor the 37 users that were added successfully, even if this error is not corrected.

The following sections show some common causes for this error, as well as possible solutions.

• If these users have never logged into their Office 365 accounts before, go to Adding users with new Office 365 accounts.

Adding users with new Office 365 accounts

Office 365 activates a new user's SharePoint portal when he or she logs in for the first time. For a brand new O365 account, log into the account once to activate the portal, then add the user in FortiCASB.