Follow the steps below when changing FortiAuthenticator to a different platform type, for example a new hardware platform, a VM using a different hypervisor, or when moving from hardware to VM or from VM to hardware.
- The configuration file will need to be converted by Fortinet.
- The following licenses must be transferred to the new hardware: FTM, SSOMA, SMS.
- In same case, specify the license numbers as well as the serial number of the new FortiAuthenticator.
Following this process, provisioned software tokens remain on the new system after conversion and end users do not have to replace the token on their mobile application.