Capturing the traffic between the controller and the FortiAP can help you identify most FortiAP and client connection issues.
The first recommended technique consists of sniffing the CAPWAP traffic.
- Enable plain control on the controller and on the FortiAP to capture clear control traffic on UDP port 5246.
- On the controller:
diagnose wireless-controller wlac plain-ctl <FortiAP_serial_number> 1
WTP 0-FortiAP2223X11000107 Plain Control: enabled
- On the FortiAP:
cw_diag plain-ctl 1
Current Plain Control: enabled
Note that some issues are related to the keep-alive for control and data channel.
Data traffic on UDP port 5247 is not encrypted. The data itself is encrypted by the wireless security mechanism.
Data traffic is helpful to troubleshoot most of the issues related to station association, EAP authentication, WPA key exchange, roaming, and FortiAP configuration.
You can also set up a host or server to which you can forward the CAPWAP traffic:
- Configure the host or server to which CAPWAP traffic is forwarded:
diagnose wireless-controller wlac sniff-cfg <Host_IP_address> 88888
Current Sniff Server: 192.168.25.41, 23352
- Choose which traffic to capture, the interface to which the FortiAP is connected, and the FortiAP serial number:
diagnose wireless-controller wlac sniff <interface_name> <FortiAP_serial_number> 2
WTP 0-FortiAP2223X11000107 Sniff: intf port2 enabled (control and data message)
In the above syntax, the '
2' captures the control and data message. The '
1' would capture only the control message and '
0' would disable it.
- Run Wireshark on the host or server to capture CAPWAP traffic from the controller.
- Decode the traffic as IP to check inner CAPWAP traffic.
The following image shows an example of a CAPWAP packet capture, where you can see the following details:
- Layer 2 header
- sniffed traffic encapsulated into Internet Protocol for transport
- CAPWAP encapsulated into UDP for sniffer purpose and encapsulated into IP
- CAPWAP control traffic on UDP port 5246
- CAPWAP payload
The second recommended technique consists of sniffing the wireless traffic directly on the air using your FortiAP.
Packet captures are useful for troubleshooting all wireless client related issues because you can verify data rate and 802.11 parameters, such as radio capabilities, and determine issues with wireless signal strength, interference, or congestion on the network.
A radio can only capture one frequency at a time; one of the radios is set to sniffer mode depending on the traffic or channel required. You must use two FortiAPs to capture both frequencies at the same time.
- Set a radio on the FortiAP to monitor mode.
wlan10 IEEE 802.11na ESSID:""
Mode:Monitor Frequency:5.18 GHz Access Point: Not-Associated
- The capture file is stored under the temp directory as wl_sniff.pcap
The capture file is only stored temporarily. If you want to save it, upload it to a TFTP server before rebooting or changing the radio settings.
- The command
cp wl_sniff.cap newname.pcapallows you to rename the file.
- To send the pcap file to a remote TFTP server, use the following commands depending on your AP model:
tftp -l /tmp/wl_sniff.cap -r wl_sniff_remote.cap -p 192.168.50.100
For Standard FAP W1:
ftftp -l /tmp/wl_sniff.cap -r wl_sniff_remote.cap -p 192.168.50.100
For Standard FAP W2:
ftftp 192.168.50.100 -m binary -c put /tmp/wl_sniff.cap wl_sniff_remote.cap
Where 192.168.50.100 is the IP address of the tftp server.
The following syntax demonstrates how to set the radio to sniffer mode (configurable from the CLI only). Sniffer mode provides options to filter for specific traffic to capture. Notice that you can determine the buffer size, which channel to sniff, the AP MAC address, and select if you want to sniff the beacons, probes, controls, and data channels.
configure wireless-controller wtp-profile
set mode sniffer
set ap-sniffer-bufsize 32
set ap-sniffer-chan 1
set ap-sniffer-addr 00:00:00:00:00:00
set ap-sniffer-mgmt-beacon enable
set ap-sniffer-mgmt-probe enable
set ap-sniffer-mgmt-other enable
set ap-sniffer-ctl enable
set ap-sniffer-data enable
Once you have performed the previous CLI configuration, you can see the packet sniffer mode selected in the GUI dashboard under WiFi & Switch Controller > FortiAP Profiles and WiFi & Switch Controller > Managed FortiAPs. Bear in mind that if you change the mode from the GUI, you need to return to the CLI to re-enable the sniffer mode.
To disable the sniffer profile in the CLI, use the following commands:
config wireless-controller wtp-profile
set ap-sniffer-mgmt-beacon disable
set ap-sniffer-mgmt-probe disable
set ap-sniffer-mgmt-other disable
set ap-sniffer-ctl disable
set ap-sniffer-data disable
If you change the radio mode before sending the file wl_sniff.cap to an external TFTP, the file is deleted and you lose your packet capture.
The following image shows an example of the AP packet capture with the following details:
- capture header showing channel 36
- beacon frame
- source, destination, and BSSID of the beacon frame
- SSID of the beacon frame