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Administration Guide

Configuring incident settings

Configuring incident settings

To configure incident settings, go to Incidents & Events > Incidents > Settings.

When an incident is created, updated, or deleted, you can send a notification to external platforms using selected fabric connectors.

When an incident is created, updated, or deleted, you can send a notification to external platforms using selected fabric connectors. To create fabric connectors to external platforms, such as ServiceNow or MS Teams, see Creating or editing ITSM connectors.

To configure incident notification settings:
  1. Go to Incidents & Events > Incidents > Settings.
  2. Select a Fabric Connector from the dropdown list.
  3. Select which notifications you want to receive:
    • Send notification when new incident is created. Incidents with draft status will not trigger notification.
    • Send notification when new incident is updated.
    • Send notification when new incident is deleted.
  4. To add more fabric connectors, click Create New and repeat the above steps to configure notification settings.

Configuring incident settings

To configure incident settings, go to Incidents & Events > Incidents > Settings.

When an incident is created, updated, or deleted, you can send a notification to external platforms using selected fabric connectors.

When an incident is created, updated, or deleted, you can send a notification to external platforms using selected fabric connectors. To create fabric connectors to external platforms, such as ServiceNow or MS Teams, see Creating or editing ITSM connectors.

To configure incident notification settings:
  1. Go to Incidents & Events > Incidents > Settings.
  2. Select a Fabric Connector from the dropdown list.
  3. Select which notifications you want to receive:
    • Send notification when new incident is created. Incidents with draft status will not trigger notification.
    • Send notification when new incident is updated.
    • Send notification when new incident is deleted.
  4. To add more fabric connectors, click Create New and repeat the above steps to configure notification settings.