Common issues

Common issues

6.4.0

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The following table provides a list of common issues that may produce an empty chart in a report:

Issue	Description
Wrong report filter applied	Go to Log View and search for: Field “status” changed to “action” (since 5.0.6) Data type of `srcip` and `dstip` changed from string to `inet`.
Log field changed after upgrade	This can be identified by a dataset test console or SQL debug.
Hcache corrupt	Clear hcache before running the report (`dia sql remove hcache`).
Log traffic	High log rate (`diagnose fortilogd lograte`) Device or ADOM quota reached (`diagnose log device`)
“logver” issue	Some datasets are using field “logver” to identify FOS log version. Go to Log View and search for `logver=*` If there are no records, you may need to upgrade.
"out of memory”	File system error. This occurs mostly in 5.2.

Issue

Description

Wrong report filter applied

Go to Log View and search for:

Log field changed after upgrade

This can be identified by a dataset test console or SQL debug.

Hcache corrupt

Clear hcache before running the report (dia sql remove hcache).

Log traffic

“logver” issue

Some datasets are using field “logver” to identify FOS log version.

Go to Log View and search for logver=*

If there are no records, you may need to upgrade.

"out of memory”

File system error. This occurs mostly in 5.2.