Configuring a ServiceNow connector

Admins can use ServiceNow to manage incidents and events with the FortiAnalyzer App. To notify ServiceNow when an incident is raised in FortiAnalyzer, create a fabric connector, then enable notifications for the fabric connector you created.

Before you begin, ensure you have completed the following tasks in ServiceNow:

• Install the ServiceNow FortiAnalyzer App.
• Go to FortiAnalyzer App > FortiAnalyzer System Properties, and create a connection for the ServiceNow API.

To integrate FortiAnalyzer with ServiceNow:

1. Record the ServiceNow API URL.
2. Create a fabric connector for ServiceNow.
3. Enable notifications to notify ServiceNow when an incident is raised.

Locating your ServiceNow API URL

You will need to know the ServiceNow API URL and login credentials to create a fabric connector in FortiAnalyzer.

To locate your ServiceNow API URL:

1. Open ServiceNow and go to FortiAnalyzer App > FortiAnalyzer System Properties.
2. In the Connection to ServiceNow API section, copy the URL in the ServiceNow API URL field.
   

Creating a fabric connector for ServiceNow

You will need to create a fabric connector to notify ServiceNow when an incident is raised in FortiAnalyzer.

To create a fabric connector for ServiceNow:

1. Open FortiAnalyzer and go to Fabric View.
2. Click Create New.
   The Create New Fabric Connector dialog opens.
3. Select the ServiceNow connector type, and click Next.
4. Configure the fabric connector:
   

   Name	Type a name for the fabric connector. The name cannot be changed once the fabric connector is created.
   Description	(Optional) Type a description for the fabric connector. You can change the description after the fabric connector is created.
   Protocol	Select HTTPS.
   Method	Select POST.
   Title	Type a title for the fabric connector. You can change the title after the fabric connector is created.
   URL	Type the ServiceNow API URL located in FortiAnalyzer App > FortiAnalyzer System Properties.
   User Name	Type the Username located in FortiAnalyzer App > FortiAnalyzer System Properties.
   Password	Type the Password located in FortiAnalyzer App > FortiAnalyzer System Properties.
   Status	Toggle ON to enable the fabric connector.

5. Click OK.

Sending notifications to ServiceNow

You will need to enable notifications in FortiAnalyzer to trigger an incident in ServiceNow:

To enable notifications in FortiAnalyzer:

1. Go to FortiSoC > Incidents.
2. Click Settings in the toolbar.
3. From the Fabric Connector 1 dropdown, select the fabric connector you created for ServiceNow.
4. Select the notification icon settings, and click OK.