Set up JSON-RPC read-write permission for the account.

The profile for this account only requires read-write access to Incidents & Events.

API calls from the app require the account to have JSON-RPC read-write permission.

Use CLI commands to set JSON-RPC permission:

config system admin user

edit servicenow_account

set rpc-permit read-write

end

For more information, see the FortiAnalyzer Administration Guide in the Fortinet Document Library.

ServiceNow requires a trusted, signed SSL certificate and CA certificate for secure API communication.

See the Certificates section in the FortiAnalyzer Administration Guide.

You will use the Fabric Connector to send notifications to the FortiAnalyzer Integration App upon creation or update of incidents:

• Get the ServiceNow API URL from the FortiAnalyzer Integration App > FortiAnalyzer System Properties.
• Use the same credentials for the ServiceNow API account from the FortiAnalyzer System Properties > Connection to ServiceNow API section.

  See Set up the system properties.

For more information, see Creating or editing ITSM connectors section in the FortiAnalyzer Administration Guide.