Incident Status Tracking

Incident status updates/history is now shown in a simple widget inside each incident summary.

To view the incident status history:

1. Go to Incidents & Events > All Events, and raise an incident from an event.

   

2. Go to All Incidents and double click the newly created incident.
   The Incident Life Cycle is presented on the dashboard with the incident marked as New.

   

   • When changing the incident status to Analysis, the change will be displayed in the life cycle.

     

   • When changing the incident status to Closed, the life cycle is completed.

     

   • Hover your mouse over the life cycle to see the details of each status change.