Creating a support account

FortiAnalyzer for AWS supports the bring-your-own-license (BYOL) licensing model. See Order types.

To make use of Fortinet technical support and ensure products function properly, you must complete certain steps to activate your entitlement. Our support team can identify your registration in the system thereafter.

First, if you do not have a Fortinet account, you can create one at Fortinet Account Creation.

BYOL

Licenses for the BYOL licensing model can be obtained through any Fortinet partner. If you don't have a partner, contact awssales@fortinet.com for assistance in purchasing a license.

After you purchase a license or obtain an evaluation license, you will receive a PDF with an activation code.

To register a BYOL license:

1. Go to Customer Service & Support and create a new account or log in with an existing account.
2. Go to Asset > Register/Renew to start the registration process.

   

3. In the Specify Registration Code field, enter your license activation code, then select Next to continue registering the product.
4. Enter your details in the other fields as required.
5. At the end of the registration process, download the license (.lic) file to your computer. You will upload this license later to activate the FortiAnalyzer-VM.

   After registering a license, Fortinet servers may take up to 30 minutes to fully recognize the new license. When you upload the license (.lic) file to activate the FortiAnalyzer-VM, if you get an error that the license is invalid, wait 30 minutes and try again.

On-demand (PAYG)

To register an on-demand license:

1. Deploy and boot the FortiAnalyzer-VM on-demand Elastic Compute Cloud (EC2) instance.

2. In the AWS management console, view the newly booted instance's instance ID. You can see the account that this instance was launched in by clicking your credentials on the top navigation bar.

3. Obtain the FortiAnalyzer-VM serial number visible at the top of the Register with FortiCare section or by running "get system status" via the CLI of the new FAZ/FMG instance during an SSH session.

4. Go to FortiCloud and create a new account or log in with an existing account.

5. Go to Asset Management > Register Now to start the registration process.

6. In the Registration Code field, enter the serial number, and select Next.

7. In the AWS account ID field, enter the account ID that you gathered from AWS.
   If you provide an AWS account ID that does not match the one that the FortiAnalyzer reported to FortiCare during its initial bootup, FortiCloud rejects it.

8. Complete the registration.
   

9. After completing the registration, contact Fortinet Customer Support to provide your FortiAnalyzer instance's serial number and the email address associated with your Fortinet account.