What to do if a hard reset fails

A hard reset might fail with the following error conditions:

Error condition	Troubleshooting suggestion
The reset failed to complete before the Security Event Manager Controller reboots	Upgrade the system to latest version (see Upgrade FortiAnalyzer-BigData) and then try resetting again.
The Security Event Manager Controller cannot start or the system is not accessible after a hard reset.	Perform the following steps: Access the bootloader of the Security Event Manager Controller (see Bootloader). Select the "Backup" option to restore the last working OS image to the system. Access the Security Event Manager Controller and perform an upgrade via `fazbdctl` CLI commands with the image of the intended version or latest version. Rerun the reset command to perform a hard reset.

Error condition

Troubleshooting suggestion

The reset failed to complete before the Security Event Manager Controller reboots

Upgrade the system to latest version (see Upgrade FortiAnalyzer-BigData) and then try resetting again.

The Security Event Manager Controller cannot start or the system is not accessible after a hard reset.

Perform the following steps:

Access the bootloader of the Security Event Manager Controller (see Bootloader).
Select the "Backup" option to restore the last working OS image to the system.
Access the Security Event Manager Controller and perform an upgrade via fazbdctl CLI commands with the image of the intended version or latest version.
Rerun the reset command to perform a hard reset.