Fortinet black logo

What to do if an upgrade fails

Copy Link
Copy Doc ID 68feed8c-a766-11ea-8b7d-00505692583a:91768
Download PDF

What to do if an upgrade fails

An upgrade might fail with the following error conditions:

Error condition

Troubleshooting suggestion

An error message displaying:

  • "get image failed"
  • "could not find image"

Make sure image from the hosting server is accessible.

An error message displaying:

  • "checksum verification failed"

Check the image file integrality.

The Security Event Manager Controller cannot boot up after an upgrade and you cannot connect to the Security Event Manager Controller

Perform the following steps:

  1. Access the bootloader of the Security Event Manager Controller (see Bootloader).
  2. Select the "Backup" option to restore the last working OS image to the system.

You can also retry a failed upgrade by using the force flag -f in the upgrade command. Enter the following command to forcibly retry upgrading to the same image:

fazbdctl -c upgrade -t bd -f

What to do if an upgrade fails

An upgrade might fail with the following error conditions:

Error condition

Troubleshooting suggestion

An error message displaying:

  • "get image failed"
  • "could not find image"

Make sure image from the hosting server is accessible.

An error message displaying:

  • "checksum verification failed"

Check the image file integrality.

The Security Event Manager Controller cannot boot up after an upgrade and you cannot connect to the Security Event Manager Controller

Perform the following steps:

  1. Access the bootloader of the Security Event Manager Controller (see Bootloader).
  2. Select the "Backup" option to restore the last working OS image to the system.

You can also retry a failed upgrade by using the force flag -f in the upgrade command. Enter the following command to forcibly retry upgrading to the same image:

fazbdctl -c upgrade -t bd -f