Save debug file
The Save Debug File feature creates an archive of various configuration files, logs and other details used to help in diagnosing any issues that may arise. The file is saved locally (maximum of 3 files) and can be downloaded to the logged-in admin PC or uploaded to an FTP server.
A key component of the system debug file is the crash log. However, downloading the entirety of the crash log may overburden the browser memory. For this reason, the Save Debug File feature offers the option to download a text file containing only the file names from the crash log as an alternative.
To create a system debug file:
- Go to System > Debug.
- Click Save Debug File.
- Set the Enable Crash Package options:
- Enable — The debug file will contain all core files and crash files. This is the default option.
- Disable — The debug file will contain all core files and a text file containing only the file names of the crash files.
- Click OK.
The save debug will run, which may take several seconds. Check the Running Status for when the file is ready to download. - When the file is ready, as indicated in the Running Status column, you can download it via the GUI or upload it to an FTP server.
Column Description Name
system_debug_file_<date>_<time>
Running Status
Running status indicates the final download status.
Running — The system is still collecting and compressing the debug file to generate a download file.
Ready — The file is ready to download via the GUI or upload to FTP.
Upload Status
The upload FTP status.
Running — The File is uploading. Error messages will appear in the Upload Status column.
Ready — The Upload is completed.
- Optionally, you may terminate a debug file save request while its Running Status is still in Running.