The system includes utilities for generating system dump files that can help Fortinet support engineers analyze an issue for you. The CLI and Web UI versions have different usage:
- CLI—Used to dump kernel and user space information when the system is still responsive.
- Web UI—Used to dump kernel information when the system is deeply frozen.
The following is an example of CLI command usage:
FortiADC-VM # execute dumpsystem
This operation will reboot the system!
Do you want to continue? (y/n)y
Begins to dump userspace information
Begins to dump kernel information
FortiADC-VM # execute dumpsystem-file list
-rw------- 1 0 0 96719189 Mar 15 13:35 coredump-2016-03-15-13_35
-rw-r--r-- 1 0 0 16654391 Mar 15 13:34 user_coredump_2016_03_15_13_34_46.tar.bz2
FortiADC-VM # execute dumpsystem-file upload tftp coredump-2016-03-15-13_35 172.30.184.77
coredump-2016-03-15- 7% |** | 7152k 0:09:58 ETA
- Go to System > Debug.
- Click System Dump to generate the file.
- Select the file and click Export to download the file.
After the file has been generated, you are logged out. When you log back in and revisit the page, the system dump file appears in the file list.