Appendix E - Monthly maintenance
This topic describes the monthly maintenance schedule and impact for FortiSASE.
Monthly maintenance impact
During a scheduled maintenance window, FortiSASE Operations performs a rolling software update, which means not all instances are upgraded at the same time, with some instances still running the previous software version.
There is potential for short connectivity impact (approximately one to two minutes) for each customer instance and the configuration portal while these components are updated.
Endpoint management functionalities, including endpoint profile configuration and some zero trust network access (ZTNA) functionality, may be intermittently inaccessible while the upgrade is occurring.
For a list of new features included in the FortiSASE software release, see What’s new.
Monthly maintenance schedule
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To change your FortiSASE instance’s maintenance window, contact Fortinet Support to request a change through a new technical support ticket. See PoPs for details on the impact of any region or PoP changes. |
Typically, FortiSASE Operations performs monthly software upgrades for customers’ FortiSASE instances during the first or second week of the month.
To minimize customer impact, rolling software upgrades are performed per region within a six-hour maintenance window outside of business hours for the customer’s primary data center at the equivalent local time:
|
Day |
Time range |
|---|---|
|
Maintenance window day 1 |
12 PM to 6 PM EST |
|
Maintenance window day 2 |
6 AM to 12 PM EST |
|
Maintenance window day 3 |
6 PM to 12 AM EST |
In addition to these maintenance window groupings, there is a Later group that a tenant can request to be included in, which schedules their upgrade during the last possible maintenance window (day 3) for upgrades. Contact Fortinet Support to request a schedule change through a new technical support ticket.
Maintenance window day 1: 12 PM to 6 PM EST
|
Fortinet cloud locations |
Public cloud locations |
|---|---|
|
Bangalore |
Damman |
|
Dubai |
Doha |
|
Frankfurt |
Hamina |
|
Hong Kong |
Hong Kong |
|
Istanbul |
Jakarta |
|
Johannesburg |
Johannesburg |
|
London |
Madrid |
|
Madrid |
Melbourne |
|
Paris |
Milan |
|
Pune |
Mumbai |
|
Valbonne |
Taipei |
|
|
Tel Aviv |
Maintenance window day 2: 6 AM to 12 PM EST
|
Fortinet cloud locations |
Public cloud locations |
|---|---|
|
Dallas/Plano |
Las Vegas |
|
Komagome |
Osaka |
|
San Jose |
Portland |
|
Singapore |
Santiago |
|
Sydney |
Sao Paulo |
|
Tokyo |
Seoul |
|
Vancouver |
Maintenance window day 3: 6 PM to 12 AM EST
| Fortinet cloud locations | Public cloud locations |
|---|---|
| Ottawa | Ashburn |
| Ashburn | |
| Toronto | |
| Miami |
The Later group of instances to be upgraded is included in this maintenance window. See the note in Monthly maintenance schedule.