How to work with Fortinet Support
Fortinet makes many products, from hardware-based firewalls to software that helps plan your wireless network layouts. As much as we may wish otherwise, no product is perfect. Eventually, you may need to make use of one or more of the available support mediums for your Fortinet product.
To help users in a variety of different circumstances, several methods of support are available. Each method accommodates different types of questions, issues, communication preferences, and levels of urgency. This document will help you determine which support is right for you.